Managed Services and Artificial Intelligence (AI) are not just industry buzz words, they are revolutionising the way organisations are functioning. Combined, they offer a great way to ensure that businesses are operating at peak efficiency, dealing with issues such as cyber threats, operational inefficiencies and the need for innovation which is increasing rapidly.
Managed Services – Why are they essential?
In such a complicated world, managed services have become necessary for companies to maintain their best practices. Businesses can expect continuous operations by outsourcing IT activities such as service management, security operations, and service desk management to a third-party organisation. This is where we step in and offer round-the-clock managed services aiming to attend to everyone’s specific goals at all times.
How does AI improve the value of Managed Services?
AI improves managed services by adding adaptive and intelligent ways of problem-solving. IT systems management is no longer reactive but proactive, with AI doing everything from issue forecasting to performing repetitive tasks. Imagine a system that detects unusual network activity before it becomes a major threat or analyses user behaviour to provide better support, AI makes all this possible.
What the industry tells us?
Quicker problem solving – The UK Government’s digital reports indicate that organisations using AI in IT operations reduce incident resolution times by up to 60%. That is what creates the difference between a minor issue and a major disruption.
Cost savings – Other research reveals that AI can lower operational costs by up to 30%, automating routine tasks and improving efficiency.
Stronger security – Insights from the UK Cyber Security Breaches Survey 2024 highlight how AI-integrated managed services add an essential layer of protection, ready to combat sophisticated threats.
What sets us apart from the others?
To begin with, we do not limit our offering to just managed services, as is the case with most providers. The following outlines what differentiates us from competitors –
AI-powered intelligence – Rather than just infusing additional AI tools, we integrate AI throughout our managed services layers, enabling us to build smarter and self-sufficient systems that resolve and fix problems way faster than anyone else. This helps us stay one step ahead of other service providers.
Tailored solutions – Since each organisation is unique, we ensure our solutions are able to scale alongside your operational model, business goals, and the challenges faced in your specific industry.
Net-Centric SOC Defense with intelligence – Our Security Operations Centre is not just set up to be responsive to threats, but rather predict, identify and neutralise threats before they affect your business.
Collaborate with no barriers – With us, managed services are not a “set it and forget it” type of relationship. We proactively work alongside your teams and offer insights, change recommendations to ensure you always stay on top.
Exceptional service delivery – We provide integrated and dependable service, from live service management to service desk functions, and we do it all with the goal of empowering your organisation.
We can get you the help you need:
Here at Goaco, we have managed services integrated with AI to help your company –
24/7 monitoring – Our service desk agents actively monitor and manage risks to ensure your systems are functional at any time.
Intelligent issue handling – Problems are found and fixed by AI programs before they develop any further.
Tailor made assistance – Organisations differ, in which case we adjust our services accordingly.
Sustained protection – Our SOC services monitor your systems to shield them against cyber-attacks.
The combination of managed services with AI is without a doubt a necessary step as organisations face more and more complex challenges. Be it a drive towards operational excellence, improved security, or reduced expenditures, we can assist.
Click here, to talk to us on how our team of experts can help your business
Click here, to discover more about our Managed Services
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