Service Desk Analyst
Ebbsfleet, Kent, UK
Job Categories: Service Desk
Job Type : Contract | Full Time | On-Site
Job Location : Ebbsfleet, Kent, UK
Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.
ROLE OBJECTIVE
In this role, you will be responsible for managing data processing tasks and providing first-line support to ensure seamless operations. This is an excellent opportunity for an individual with strong analytical skills and a passion for delivering exceptional service in a fast-paced environment.
RESPONSIBILITIES
- Service Desk Support -respond promptly to service desk tickets, emails, and calls.
- Log, categorise, and prioritise incidents and service requests in the ticketing system.
- Provide first-line support for data-related queries and escalate issues when necessary.
- Data Processing -execute data entry, validation, and transformation tasks accurately and efficiently.
- Monitor data processing workflows to ensure timely completion.
- Identify and resolve data discrepancies or escalate for further investigation.
- Collaboration and Communication -liaise with internal teams to resolve incidents and provide updates to end-users.
- Prepare and maintain documentation for processes and procedures.
- System Monitoring -assist in monitoring system performance and reporting any anomalies.
EXPERIENCE REQUIRED
- Proven experience in a similar service desk or data processing role.
- Must have experience working in a fast-paced environment, processing a large number of tickets.
- Excellent analytical skills and attention to detail.
- Strong communication skills, both written and verbal.
- Proficiency with data entry tools and Microsoft Office applications, especially Excel.
- Familiarity with service desk software and ticketing systems is an advantage.
- Ability to work under pressure and manage multiple tasks effectively.
BENEFITS:
- Competitive Salary: Base salary commensurate with experience, plus performance-based incentives.
- Career Progression: Clear pathways for career development and progression within the company.
- Training & Development: Ongoing training and development opportunities to help you grow in your role.
- Supportive Culture: Join a collaborative, friendly, and ambitious team that values work-life balance and personal growth.
- 28 days annual leave, including bank holidays.
If you’re a goal-oriented, ambitious professional looking to take yourself to that next level, then we’d love to hear from you!
