Senior Business Analyst

ROLE OBJECTIVE:

We are seeking a Senior Business Analyst within the User Centred Design Practice at Goaco. The senior business analyst will be an experienced practitioner who is able to work independently and at pace with a strong grasp of business analysis techniques and the ability to swiftly translate complex requirements into practical processes. They build user-centred practices in new teams and align business analysis activities with wider plans to inform service design and proposition.

RESPONSIBILITIES:

• Collaborate with internal and external stakeholders to define needs, risks, and requirements through user stories and engagement activities.
• Researching and analysing how businesses operate – including people, processes, data, and technology.
• Obtaining and clearly documenting complex business and systems requirements (or user stories)
• Elicit, validate, prioritise, and document business requirements and translate them into functional, non-functional and technical requirements
• Engage with internal/external stakeholders through workshops and other methods of interaction to elicit business requirements aligned to business objectives
• Managing requirements across all project stages to ensure alignment with business goals.
• Identifying areas for improvement and helping design better ways of working.
• Produce high-quality artefacts—process maps, data flows, requirements, use cases—to support change readiness and strategic assurance.
• Produce refined User Stories & wireframes that validate the needs of the users, and clearly define acceptance criteria for development, QA & UAT
• Collaborate with technical architects to understand technology limitations and recommend development options to meet business needs
• Conduct impact assessments, contribute to business cases, and develop materials for governance and stakeholder engagement.

JOB SPECIFICATION

• Lead the required implementation of identified business process re-engineering activities, providing information, and generating solutions as determined within the projects.
• Work to government digital service standards and assure business analyst quality on projects, through digital service assessments, both as an assessor and on projects being assessed.
• Collaborate with colleagues in the cross-government business analyst communities and contribute to the development of best practice and cross-government guidance.
• Collaborate with cross-functional teams, including delivery, product management, business analysis, software development to share research insights

EXPERIENCE REQUIRED:

• An excellent understanding of Business Analysis concepts.
• Skilled in translating strategy and policy into operational and technical requirements.
• Strong command of business analysis methodologies—scoping, user stories, gap analysis, process mapping, and functional specs.
• Experienced in supporting system design, procurement, and implementation.
• Skilled in business process re-engineering, identifying improvements and innovative service delivery solutions.
• Solid understanding of public sector compliance (e.g. data protection, equality duties).
• Excellent communicator with the ability to simplify complexity for varied audiences.
• The ability to map, create and maintain detailed process flows using common software applications.
• Experience supporting business case development and cost/benefit analysis.
• Proficient in Jira, Visio, Excel and the full Microsoft Office suite.
• Understanding of user-centred design practices and know how to align your work to agile workflows across all stages of the development lifecycle.
• Working in an open, iterative and collaborative way in a multidisciplinary team.
• Experience working with Government Digital Service (GDS) service standards, using GDS design principles
• Convincing senior stakeholders about the benefits of adopting a user-centred approach, based on evidence.
• You can appropriately manage the stakeholders you encounter within your work and know how to escalate issues and when to seek support in unblocking design work.

BENEFITS:

• Competitive Salary: Base salary commensurate with experience, plus performance-based incentives.
• Career Progression: Clear pathways for career development and progression within the company.
• Training & Development: Ongoing training and development opportunities to help you grow in your role.
• Supportive Culture: Join a collaborative, friendly, and ambitious team that values work-life balance and personal growth.
• 28 days annual leave, including bank holidays.