In today’s digital age, accessibility is key to engaging citizens and fostering community involvement. For local governments across the UK, embracing mobile technology isn’t just a trend; it’s a necessity.
Our subject matter experts in the industry have presented a list of benefits (below) for making local government services accessible through a mobile app:
Local Citizen Engagement
A mobile app provides a direct channel for people to interact with local government services anytime, anywhere, fostering greater engagement and participation in civic affairs.
Accessibility and Ease of Use
With services available at their fingertips, citizens can access information, submit requests, and engage with their local government without the constraints of traditional office hours or physical locations.
Improved Service Delivery
By streamlining processes and digitising services, local governments can deliver services more efficiently (e.g. HWRC Bookings), reducing wait times and improving overall service quality.
Significant Cost Reduction
Mobile apps can help reduce administrative costs associated with manual processes, such as printing and mailing documents, leading to significant savings for local governments.
Data-driven Decision Making
Mobile apps can collect valuable data on citizen interactions and service usage patterns, enabling local governments to make informed decisions and allocate resources more effectively.
Transparency and Accountability
By providing access to information and services in a transparent manner, mobile apps promote accountability and trust between citizens and their local government.
Empowerment of Vulnerable Communities
Mobile apps can bridge the digital divide by providing access to government services for vulnerable communities, such as the elderly or those with limited mobility or internet access.
Real-time Communication
Instant notifications and updates via mobile apps enable local governments to communicate critical information, such as emergency alerts or service disruptions, in real-time, enhancing public safety and awareness.
Personalised Services
Mobile apps can tailor services and information based on user needs, preferences and location, providing citizens with a personalised and relevant experience.
Innovation and Future-readiness
Embracing mobile technology demonstrates a commitment to innovation and modernisation, positioning local governments as forward-thinking and adaptable to future technological advancements.
By harnessing the power of mobile apps, local governments can unlock a host of benefits, from increased citizen engagement to improved service delivery and cost savings.
Embracing digital transformation is not just about keeping pace with the times; it’s about empowering communities and building a more inclusive and responsive government for all. Goaco, with its expertise in digital transformation and mobile app development, stands ready to support organisations in adapting to this new era of accessibility.
From consultation to implementation, Goaco can provide tailored solutions to help local governments mobilise their services and better serve their citizens in the digital age.
