IT Support Analyst
Scotland, UK
Job Categories: 1st Line IT Support
Job Type : Full Time | Hybrid | Permanent
Job Location : Scotland, UK
Do you strive to make a difference? Goaco is looking to build a team to continue solving problems using software and technology for our clients. We are developers at heart – and by the mind too. We thrive on challenges and live for logical thinking. Formed over a decade ago, we have built on our successes, all of whom have benefitted from their level-headed software solutions. The team is all like-minded individuals, with a drive to succeed in their own fields.
UK Applicants only as sponsorship is not provided for this role.
Overview
Goaco is a dynamic and innovative digital software consultancy looking to build a team to continue solving problems using software and technology for our clients. We are seeking an experienced IT Support Analyst to join our dynamic team.
The Role:
- Provide 1st line technical support (service desk) to clients via phone, email, or in-person.
- Troubleshoot hardware and software issues, escalating complex problems to senior team members when necessary.
- Assist with the installation, configuration, and maintenance of IT systems and networks.
- Document support activities, including resolutions and troubleshooting steps, in our ticketing system.
- Educate clients on basic IT procedures and best practices.
- Collaborate with team members to continuously improve processes and enhance customer satisfaction.
- Stay updated on emerging technologies and industry trends to enhance technical skills and knowledge.
Requirements:
- Must have at least 2/3 years of experience with 1st line support.
- Previous experience in customer service or technical support roles.
- Proficient in ticket management.
- Strong interest in IT and technology.
- Excellent communication and interpersonal skills.
- Ability to work well in a team environment.
- Basic understanding of computer hardware, software, and networks.
- Eagerness to learn and develop new skills.
- Proactive attitude towards problem-solving.
- Attention to detail and ability to follow instructions.
Preferred Experience:
- Ideally experience with Microsoft Dynamics.
- Familiar with Microsoft Azure.
- Familiarity with ITIL framework and help desk software.
- Extensive knowledge of Microsoft Products.
- Knowledge of Microsoft Licences and Tenant Administration.
