Managed Services
Digital Delivery
A Vital Edge Over Your Competition
Having the peace of mind and guaranteed response of Managed Services can often mean gaining a vital edge over your competition in the marketplace. A successfully operating IT Service Desk acts as a conduit between Goaco and your company’s workforce, and where appropriate, your customers too. We will manage any incidents, calls, and requests regarding your digital infrastructure, platforms, and tools that are in constant use to make your organisation work.
We work incredibly hard to ensure that the very best communication exists between our Service Desks and clients. It allows Goaco to deliver a rapid and detailed response that will encourage self-service for incident resolution to empower all your users on the systems they rely on. Where any incident requires escalation or further investigation, frequent updates and next steps will always be communicated to the user in the most friendly and professional way.
Live Services
Our Live Services Centre (LSC) is responsible for managing and maintaining the day-to-day operations of a company’s live products or services. The primary function of our LSC is to ensure that products and services are available, performing well, and meeting customer expectations.
By having an LSC in place, organisations can significantly improve their ability to deliver high-quality products and services that meet customer needs. This can help increase customer satisfaction, reduce churn, and drive revenue growth.
Service Desk
Our service desk team is responsible for providing support to clients who require assistance with technology-related issues. The primary function of a Service Desk is to provide a single point of contact for users to request assistance, report incidents, and seek guidance on technology-related matters.
Service Desks use advanced tools and technologies to manage and track support requests, prioritise issues, and quickly respond to user inquiries. The team works closely with other teams, including technical support, operations, and development, to ensure that issues are resolved in a timely and efficient manner.
Security Operations Centre (SOC)
Our 24×7 Security Operations Centre (SOC) comprises a team responsible for monitoring and managing your organisation’s security posture. Our primary objective is to detect, analyse, and respond to security incidents, including cyber attacks and other threats.
Our 24×7 managed SOC services use advanced tools and technologies to collect and analyse security data from across your organisation’s network, endpoints, and applications. We then use this data to identify potential security threats, investigate suspicious activity, and mitigate security incidents.
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Live Services
Our Live Services Centre (LSC) is responsible for managing and maintaining the day-to-day operations of a company’s live products or services. The primary function of our LSC is to ensure that products and services are available, performing well, and meeting customer expectations.
By having an LSC in place, organisations can significantly improve their ability to deliver high-quality products and services that meet customer needs. This can help increase customer satisfaction, reduce churn, and drive revenue growth.
Service Desk
Our service desk team is responsible for providing support to clients who require assistance with technology-related issues. The primary function of a Service Desk is to provide a single point of contact for users to request assistance, report incidents, and seek guidance on technology-related matters.
Service Desks use advanced tools and technologies to manage and track support requests, prioritise issues, and quickly respond to user inquiries. The team works closely with other teams, including technical support, operations, and development, to ensure that issues are resolved in a timely and efficient manner.
Security Operation Centre (SOC)
Our Security Operations Centre (SOC) comprises a team responsible for monitoring and managing your organisation’s security posture. Our primary objective is to detect, analyze, and respond to security incidents, including cyber attacks and other threats.
Our SOC uses advanced tools and technologies to collect and analyse security data from across your organisation’s network, endpoints, and applications. We then use this data to identify potential security threats, investigate suspicious activity, and mitigate security incidents.
Some clients we work with
Our partnerships
Our certifications
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Speak to our experts to discuss your Digital Transformation, Cyber Security or Managed Services requirements.
